Tech Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • All your help requests will be responded to within maximum one hour after the support ticket or email was submitted. If your issue calls for additional assistance from an administrator, we will forward the support ticket or the e–mail to the person on duty, right away and we will leave a note to notify you that more time will be required for reaching the optimal solution. If you order the Managed Services package, any of the server management tasks included there will be performed whenever you choose.

  • Top quality support service

  • A Top–Quality Technical Support Service

  • We’ll be at your disposal 24–7–365 to answer any enquiries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have pre–installed for you on the server. If you also need help handling server administration procedures, you can take advantage of our Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Section

  • We have equipped our Web Hosting Control Panel with a detailed knowledgebase, which offers detailed explanations of its features and functions. Furthermore, we have prepared detailed video tutorials that will further disclose to you how to carry out a certain action or resolve a regularly experienced problem. All the help articles and the tutorial video clips are easily accessible from each section of the Web Hosting Control Panel through the Help and Videos buttons situated in the upper right corner.