Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center Section

  • The Help Center section incorporated into Molax Hosting’s Web Hosting Control Panel features a collection of help articles and regularly asked questions. Aimed at solving any common problem that you may have, they are compiled by our support team of trained techs.

  • Top quality support service

  • Educational Videos

  • If you would rather see how an action is done or how an issue is rectified, instead of just reading about it, then take a look at our selection of educational video tutorials. They cover lots of different topics and will help you quickly learn how to work with the Web Hosting Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24x7x365 technical support service and come with a 1–hour ticket response guarantee. Our accomplished techs will be available around the clock and will fix any problem that you may have within maximum 60 minutes after the technical support ticket submission. In most instances, a reply will be given to you within twenty minutes.