Being able to get in touch with your shared website hosting company whenever you have any questions or encounter any issues is really important and how fast they'll respond and react is often essential, especially if your web site is business-oriented, as longer downtime often means losing potential customers. The support solutions are an easy way to recognize genuine providers from resellers. The latter generally respond just to email messages or support tickets and you may need to wait for a day or longer in order to receive an answer. In case the trouble calls for a couple of responses, you will end up losing several days in order to get a problem resolved. Using a genuine and trustworthy hosting company, you should be able to contact the support anytime and receive a timely response whatever the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Shared Website Hosting
We acknowledge the importance of getting assistance promptly, so our shared website hosting services feature 24/7 tech support as well as several ways of contact. If you do not have an account yet, you can call us or take advantage of our live chat and chat with a live representative, to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up obtaining a service which you cannot use. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is strictly technical or it needs additional investigation. Unlike the vast majority of suppliers out there, we reply to all tickets within the hour, so you will not have to wait for an entire day. Our support services are accessible round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated plans that we supply feature 24/7 customer and technical support, which means that no matter what problem you experience, you're able to contact us and we will assist you right away. The guaranteed reply time for every e-mail or trouble ticket that you open through your Hepsia hosting Control Panel is just one hour; typically the reply time hardly ever is more than 20 min. In addition, we have telephone support with a couple of local numbers internationally and a live chat, which means that you can get in touch with us and get more details about our services even if you don't have an account yet. We're able to assist you with any kind of question or a difficulty you have - payment methods, package features, email setup, hosting account settings, etcetera. If you use our services, you will never experience a scenario where you need to wait for a couple of days to get a problem resolved like you may need to do with a number of other companies.
24/7 Customer Support in VPS Servers
Every single VPS server package that we provide comes with 24/7 customer and technical support, which means that in case you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to contact us at any time, even holidays and weekends. For your convenience, we offer different methods of communication - phone support with several local numbers internationally, live chat, e-mail messages and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters since it is much easier to track what's going on. The maximum guaranteed reply time for all e-mail messages and tickets is 1 hour, however it rarely takes that long to get help. In case you acquire the Managed Services upgrade that we provide, our administrators can also help you with any third-party software matters.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server from us, you will be able to contact us at any time using several channels and the max time that you'll have to wait for a reply is up to one hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we will support you with anything relevant to the applications which are pre-installed on the server. To contact us about a tech issue, you're able to open a trouble ticket through the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of basic questions or you would like to know more about our website hosting solutions before you order, you can also use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. If you need support for third-party software that you cannot deploy or run efficiently, you can add the Managed Services upgrade to your plan and our sysadmins will assist you.