Many users who begin using their 1st web hosting account, or change companies, often have enquiries in regard to how certain operations are completed or run into problems when setting up different things, including e-mails, site settings, and so on. That’s why, a lot of providers have compiled documentation with the most popular questions and problems in order to help their clients receive information quickly and seamlessly. Consequently, the technical support staff representatives can dedicate more time to real problems that certain clients may be encountering, since the solution for the smaller things will be available on the Internet and clients can easily resolve them without having to contact the client service team. Having detailed documentation is exceptionally important, particularly for new clients without any past experience whatsoever, since the hosting service involves a ton of features and many people can become confused about what to do. A good knowledge base can both help you complete the things that you need and acquaint yourself with how the hosting service functions in general.
Extensive Online Documentation in Shared Website Hosting
If you’ve ordered your first shared website hosting account through our company or have migrated your website over to us, you will become familiar with our services and our in-house built Hepsia hosting Control Panel in a jiffy as we have prepared a comprehensive knowledge base where you can find all the information that you could ever need – both general info regarding the hosting service as a whole and more specific info about the separate features that you can use and the complications that you could stumble upon. The articles themselves are available in two places. The full article archive is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in every Control Panel section as well. You can find out how to accomplish de facto everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles include step-by-step instructions, so you will never become perplexed because of an ambiguous text. Naturally, if you have a more specific problem and you’re unable to find a solution in our knowledge base, you can contact our help desk support staff representatives 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers offer a rich article archive where you can find any info that you may require about our hosting services or about the Hepsia hosting Control Panel that we use. We’ve prepared it based on the feedback that we’ve collected from our customers over the years and, as a result, our articles touch upon particular problems that you may stumble upon and present the easiest means of rectifying them, for example receiving an HTTP 500 error message or not being able to send email messages from your computer even though you have the right settings. The articles are available in every single Control Panel section and you can browse them at any moment. They can help you heighten your knowledge not only about our platform, but also about the web hosting sphere as a whole, as they feature how-to guides and general information such as what cron jobs or file permissions are.