In case you’re a site owner, a problem can always emerge and it does not automatically have to be associated with the hosting service itself. For instance, something may go wrong when you update a web app or some important data might be edited or deleted unintendedly. Whatever the essence of the problem is, you will need to touch base with the respective customer service staff and request them to restore a backup or to assist you in fixing the problem that you’re having. How timely they’ll do this will predetermine the interval of time that your websites will be inaccessible. For some websites such as community sites or online shops, a regular downtime often equals lost users and money. For this reason, it is very important that you use the services of a hosting company that provides not only a good client care service, but also a well-timed one.
One-Hour Response Guarantee in Shared Website Hosting
Our shared website hosting plans offer a 60-minute reply guarantee, which goes to say that regardless of what query or complication you might have, we will always be there to lend you a helping hand. Actually, it seldom takes more than 30 minutes to get a problem resolved or an inquiry answered, and this is valid for both sales and technical matters. Our customer care team reps are available 24-7, even on official holidays and weekends, so you will always obtain timely support. We are aware of just how costly time can be, so by the time we answer your support ticket or email, we’ll have investigated the matter and, in case we haven’t found a solution, we’ll supply you with more details about what you have to do on your end, if the circumstances demand it. With our support service, you can be certain that there will be someone to assist you momentarily, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support team members will be at your service all the time and they’ll respond to any trouble ticket that you submit from your hosting Control Panel within no more than 60 minutes. The response time is guaranteed no matter if you have a generic enquiry with regard to your semi-dedicated server or you face a certain problem and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we’ll be there to help you out, as we are available night and day to handle any general, technical or billing issue. If you get in touch with us about anything that is within our capacity, we’ll sort it out before we respond, which suggests that you won’t have to wait around for hours or days while the problem lingers. In case there is something that you have to do on your end, we will supply you with the necessary information – what workable solutions to try out, what steps to take, etc.