Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving top quality support in time is our high priority, so that we backup each shared website hosting plans plan with a 1–hour ticket reply guarantee. Once you fill in a ticket or drop an email, our customer help support crew will try all they possible can to deliver the most satisfactory answer to your problem and to offer you assistance promptly.

  • Top quality support service

  • A Top–quality Support Service

  • It is easy to email us 24x7x365 with any question you may have related to Molax Hosting’s products and services. We’ve got consultants on duty on daily basis to give you help and support at any time needed. You can utilize the ticket system or drop an e–mail any time, or you can grab the phone or make use of the live chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel has a comprehensive practical knowledge base which is included in all parts. In each section, you will find a Help button that will load for you a group of step–by–step guides on how to make use of a specific option or accomplish a selected action. Furthermore, we have created educational video clips to enable you to get a better idea of the Control Panel’s interface.