In case you’ve bought a hosting plan and you have some questions with regards to a concrete function/feature, or if you’ve run into a certain difficulty and you require help, you should be able to get in touch with the respective support staff. All hosting providers deploy a ticketing system regardless of whether they provide other methods of contacting them aside from it or not, as the quickest way to solve a problem most often is to send a ticket. This method of communication renders the responses sent by both sides simple to follow and allows the tech support team representatives to escalate the issue in the event that, for instance, an admin should interfere. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll have to have no less than two separate accounts to touch base with the technical support team and to actually manage the hosting space. Non-stop switching between different accounts can often be a burden, not to mention the fact that it takes quite a bit of time for the vast majority of web hosting companies to reply to ticket requests.
Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our shared website hosting plans is not separate from the web hosting account. It is an integral part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any time with only a couple of mouse clicks, without signing out of your hosting account. The ticketing system offers a quick-search field, so you can track down de facto any ticket that you have already opened, if required. Furthermore, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to fix a given problem before you actually submit a ticket. The response time is no more than one hour, which goes to say that you can receive quick assistance whenever you need one and if our help desk staff recommends that you do something within your hosting account, you can do it on the spur of the moment without having to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we use is built into the Hepsia hosting Control Panel, which we’ve developed for our semi-dedicated plans, which means that you won’t need some other platform to touch base with our technical support team – you can do it on the spot in case you stumble upon a predicament. Posting a new ticket requires several clicks and tracking down an older one is just as simple. With our smart search filter, you can quickly track down any ticket that you’ve already posted. You can open a ticket at any given point in time as our tech support team representatives are available to you 24/7 and reply in less than sixty minutes, although it seldom takes this much to receive an answer. With the Hepsia Control Panel, you will have everything in one single place and you can just forget about signing in and out of 2 or more platforms to troubleshoot a simple issue.