If you have ever had a shared website hosting account in the past or you have dealt with any other type of online service, you probably know from personal experience that for a lot of things it's better to consult with a live person on the phone than to exchange support tickets or email messages. In order to find out more about a specific service before you purchase it or in case something small needs to be made, for instance, it is really far easier and a lot faster to get it done in real time. If you can speak with representatives over the phone, it is very likely that you're using the services of an actual web hosting provider, not just a reseller. The level of support that you can get on the phone varies between different companies - from very general matters to professional technical support. Usually most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are managed through electronic mail and tickets.
Phone Support in Shared Website Hosting
Because we have live phone support 14 hours a day, you have the option to call us and talk to our customer support agents to get more information about the shared website hosting plans that we offer and ensure that our servers match the system requirements for your sites prior to you buying anything. For your benefit, we have phone numbers on three continents and you can call the one nearer to you - in the USA, the United Kingdom or Australia. In case you're already a customer, you will be able to phone us about general and billing matters, or even about some tech matters. In case the issue is strictly technical or it requires longer time to investigate, you'll have to go through our ticketing system, that will allow both you and our technical support crew to monitor the info given by each side.
Phone Support in Semi-dedicated Servers
Every time you want additional info about the semi-dedicated plans that we offer, you're able to call one of the three support phone lines that we have across the globe - in the United States of America, Great Britain and Australia. By doing this, you'll be able to check in advance if our services are appropriate for your web sites. If you are already our client and you have a semi-dedicated account, you are able to reach us on the phone for 14 hours every day about any type of billing or common queries. For strictly tech troubles you will be able to employ our ticketing system to get in touch with our technical support since sometroubles simply require longer time to be dealt with, but we can assist you over the phone with various minor technical problems as well, saving you time and efforts.